There are two different levels of security that all Macquarie electronic banking customers can choose from. To select or to update which level of security you’d like to hold for your Macquarie account/s simply go to the settings option in online banking or on the Macquarie Mobile Banking app.
The two levels of security are:
With enhanced security, you’ll need multi-factor authentication for:
This is the highest level of security. With ultimate security you’ll need multi-factor authentication for:
With Ultimate security you can also:
In June 2022 we updated all Macquarie electronic banking customers from the Standard level (no longer available) to the Enhanced level of security.
If you have been updated from the Standard to the Enhanced level, you may need to complete multi-factor authentication when logging in from a new browser.
To select or to update which level of security you’d like for your Macquarie account/s simply go to the settings option in online banking or on the Macquarie Mobile Banking app.
If you’re receiving an error message and your Authenticator is not automatically prompting a code or notification, simply go to the Codes tab and follow the instructions below.
If you’re still having trouble, give us a call on 133 174 (+61 2 8245 4470), 24/7.
