If you’ve lost your device(s) and can’t deactivate the Macquarie Authenticator, please call us on 1800 620 673 (+61 2 8550 5603 if calling from overseas).
If you have a new device and your old device is still available to you, please follow the steps above to deactivate the old device using the Macquarie Authenticator app. Once your old device is deactivated, you’ll easily be able to register the Macquarie Authenticator app on your new device.
If your old device is no longer available to you, you’ll need to call us on 1800 620 673 (+61 2 8550 5603 if calling from overseas).