Ways we accept client signatures

We prefer you and your clients to authorise instructions digitally. However, we do accept other types of signature instructions:

• Wet signature
• Electronic signature (E-signature).

Also referred to as traditional and sometimes original signature. This signature is pen on paper. 

We’ll accept wet signatures where available. Please note, however, that wet signing an application or form may not be the fastest way for you or your client. Please note wet signatures are the only signature type/format that we’ll load as the signature that’s linked to the account(s).

Software programmes allow the use of an electronic representation of a signature that’s been created by the software. We can accept some forms that have been electronically signed by the following electronic signature providers:

• Adobe^® Sign
• Annature
• DocuSign^®
• Conga^®
• FuseSign
• Iress® Digital Signature
• Nitro Sign^®
• OneSpan^®
• PleaseSign^®
• SigniFlow^®

Before we can accept anything signed by you or your client using an electronic signature, the documents must:

• contain the authoriser’s electronic signature
• be accompanied by an electronic signature provider's issued Certificate of Completion which has detailed information relating to a signer’s digital identity and document activity. It can be downloaded as a PDF and needs to come from your email address, or your client’s, along with the authoriser’s electronic signature to go ahead with your instructions.
• be sent by email from the authoriser’s email (your client’s registered email) or from an email address from your office. You can also upload it via Request Centre.